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Arbitration/Subrogation Specialist

Position Reports To

Location: Raleigh, NC
Department: Claims
Position Reports To: Material Damage Manager & Arbitration/Subrogation Manager

General Definition

Arbitration/Subrogation Specialist reviews claim files for potential recovery of funds from responsible individuals and/or their insurance carriers and facilitates the recovery process via subrogation or arbitration. Also, assist the Arbitration/Subrogation Manager in the daily operation of the Arbitration/Subrogation Unit.

Special Training, Education, Knowledge, and Skills Required

A bachelor’s degree or comparable work experience is preferred. Good oral and written communication skills are required. Must be able to conduct business in a professional manner by telephone, written communication, or in person. Dependable, responsible person able to work independently and exercise discretion and good judgment in claims decisions and negotiations. Must work well with others and be familiar with liability laws. Ability to obtain N.C. Department of Insurance Adjuster license and maintain CE in compliance with N.C. Department of Insurance and N.C. Farm Bureau Mutual Insurance Company requirements.

Major Duties of Position

  • Review files for recovery potential and clearly document recovery efforts in the file.

  • File Applicant and Respondent cases through E-Subro Hub/Arbitration Forums site and maintain cases to conclusion.

  • Contact DMV for license revocations/reinstatements as needed.

  • Assign files to collection agencies, prepare and submit arbitration filings.

  • Receive incoming telephone calls, handle inquires as appropriate.

  • Process payments, set up re-payment agreements, and send late payment notices when needed.

  • Entry and update of information into the collection database.

  • Perform other duties as assigned by the Material Damage Manager or Arbitration/Subrogation Manager.

Qualifications for Senior Arbitration/Subrogation Specialist

  • Recommendation from the Arbitration/Subrogation Manager and Material Damage Manager.

  • Five years of service as an Arbitration/Subrogation or equivalent adjusting position with N.C. Farm Bureau Mutual Insurance Company, Inc.

  • Satisfactory completion of all required industry coursework.

  • Successfully pass tests on contracts written by the company.

  • Successfully pass tests on general claims knowledge, company background and organization information.

How to Apply

Send your resume and cover letter to our HR representative, Elizabeth Finez.

Send by Mail

Attn: Elizabeth Finez North Carolina Farm Bureau Insurance Group P.O. Box 27427 Raleigh, NC 27611-7427 (919)782-1705

Send by Email

Send your resume and cover letter to our HR representative, Elizabeth Finez.

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