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Premium Processing Analyst

Position Reports To

Location: Raleigh, NC
Department: Operations
Position Reports To: Premium Processing Supervisor

General Definition

Multi-functional position responsible for various policy premium tasks associated with the Policy Management System (PMS), Credit Card API, FBRS Home Office Option, Payable and Receivable System, and Optical Character Reader (OCR) machine. Maintenance of FBRS, PayRec, OCR, EFT and Credit Card reports. Provide support to the county offices, policy service units, customer service unit and other departments within the company.

Special Training, Education, Knowledge, and Skills Required

Prefer four year college degree, business school, or comparable work experience. Possess strong analytical ability. Good oral and written communication skills required. Dependable and able to work independently. Knowledge of the PMS and PayRec billing system preferred. Prefer completion of AINS 21 or enrollment in the course.

Major Duties of Position

  • Open and prepare mail for processing through the OCR machine.

  • Process credit card payments via the credit card processing software

  • Process FBRS Home Office payments and mortgage disbursement checks via Home Office Option.

  • Analyze and process adjustments on the PayRec billing system for good faith waivers, manual reconciliation, payment plan changes, encoding errors, misapplied receipts, and dishonored checks.

  • Research and take necessary action regarding unapplied receipt payments from the PMS/PayRec Unapplied Transaction Report. Interact with county customer service representatives and agency force by phone or E-mail when applicable.

  • Manage various reports associated or related to FBRS Home Office Option, PayRec, OCR, Credit Card, E-Bill and Electronic Fund Transfer (EFT).

  • Return, reset and log in receipts using the FRS and Credit Card system.

  • Set up, remove and process changes to insurance policies and membership dues in regards to billing by EFT.

  • Research and take necessary action regarding no amount due, duplicate, or partial payments on FBRS, PayRec, and Credit Card API.

  • Process payments via the Optical Character Reader (OCR) machine.

  • Learn the workflow for all lines of business.

  • Provide supervisor with a weekly Production Report and a monthly Unapplied Transaction Report.

  • Provide assistance, via telephone, to the county offices regarding the receipt system.

  • Other duties as deemed necessary, or as developed and assigned by the supervisor.

How to Apply

Send your resume and cover letter to our HR representative, Elizabeth Finez.

Send by Mail

Attn: Elizabeth Finez
North Carolina Farm Bureau Insurance Group
P.O. Box 27427
Raleigh, NC 27611-7427

Send by Email

Send your resume and cover letter to our HR representative, Elizabeth Finez.

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