Come Work With Us
At NC Farm Bureau, we operate with integrity, employ people who care, and offer benefits that grow with you. Come join the Farm Bureau family.
Claims Assistant
General Definition
Claims Assistants work in an office setting, performing administrative duties and maintenance of claims files. They assist managers, examiners and adjusters in daily operation of the office.
Special Training, Education, Knowledge, and Skills Required
College degree, or comparable business experience preferred. Proficiency with computer operation and software, including Microsoft Windows and Office. Ability to conduct business in appropriate manner with clients by telephone, email and in person. Dependable, responsible person, able to work independently and work well within a team. Organization, accuracy and patience are required.
Major Duties of Position (some may not apply)
Customer service including in person, email and telephone support, routing calls and messages to the appropriate party. Monitor the office email mailbox.
Complete system entry, correcting errors when necessary. General system entry includes financials, assignments, stop pays, loss reports, etc.
Assist adjusters by providing instructions to insureds/claimants, delivering checks, obtaining signed claim forms, ordering police/theft reports, ordering appraisals, generate standard forms & letter, etc. when appropriate/requested.
Mail and Document Processing: Retrieve, process and prepare mail received from all sources (USPS, Courier and Electronic) for input and distribution. Input documents to claim files via scanning, uploading, etc., tasking as necessary. Route mail and index/task documents to intended recipients, recognizing and prioritizing time sensitive information and original documents. Organize, store and purge paper and electronic documents/information per guidelines.
Maintain and handle service calls for assigned office equipment.
General office duties including ordering supplies, etc.
Cross-train with examiner and other assistant positions, as needed.
Assist Examiner and Manager in daily claims operations.
Other duties as assigned by management.
How to Apply
Send your resume and cover letter to our Corporate Talent Administrator, Kristin Tolley.
Send by Mail
Attn: Kristin Tolley
North Carolina Farm Bureau Insurance Group
P.O. Box 27427
Raleigh, NC 27611-7427
(919)782-1705
Send by Email
Send your resume and cover letter to our Corporate Talent Administrator, Kristin Tolley.
Email us: kristin.tolley@ncfbins.com
Farm Bureau is an equal employment opportunity employer, and it is the policy of Farm Bureau to maintain a working environment free of discrimination, intimidation, and harassment. This means that all employment decisions at Farm Bureau shall be based on merit, qualifications, and abilities without regard to race, color, creed, religion, sex, national origin, age, physical/mental disabilities, veteran status, or any other characteristic protected by state or federal law.