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Policy Service Supervisor – Document Control Unit

Position Reports To

Location: Raleigh, NC
Department: Operations
Position Reports To: Operations Division Manager

General Definition

To supervise activities related to production work distribution, quality control and policy assembly for business auto, fire and allied lines of insurance.

Special Training, Education, Knowledge and Skills:

Prefer four year college degree, business school, or comparable work experience. Ability to work with and/or supervise others. Good oral and written communication skills. Prefer completion of INS 21, 22, and 23, or enrollment in the courses.

Major Duties of Position:

  • Supervise the sorting, distribution and counting of work for the department.

  • Oversee the process of quality review and policy assembly for new business and changes for business auto, fire and allied lines of insurance.

  • Establish and supervise quality and production standards within the section.

  • Analyze workflow and assure prompt processing of all work for the section.

  • Develop control reports to determine the work status and environment of the section.

  • Assist in developing and administering the section's budget.

  • Develop solutions to business problems affecting the section, department, and other departments within the company.

  • Supervise the implementation and evaluation of new or revised procedures.

  • Develop and maintain training documentation for all aspects of the unit.

  • Perform numerous administrative tasks associated with the maintenance and upkeep of production records and personnel information.

  • Perform the hiring, training, appraisal, and career development of personnel in the section; recommend salary adjustments, and take remedial or disciplinary action as necessary.

  • Review and manage reports pertaining to policy processing.

  • Perform other duties as developed and assigned by Operations Department management.

How to Apply

Send your resume and cover letter to our HR representative, Elizabeth Finez.

Send by Mail

Attn: Elizabeth Finez North Carolina Farm Bureau Insurance Group P.O. Box 27427 Raleigh, NC 27611-7427 (919)782-1705

Send by Email

Send your resume and cover letter to our HR representative, Elizabeth Finez.

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