Come Work With Us

About Us

At North Carolina Farm Bureau Insurance, we take pride in our strong, community-oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state. Here at NCFB we are a familiar face in the community with a service oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people-centered culture, we invite you to join us!

About the Role

The Data Center Operator is a technical position that interfaces with multiple members of the IS Technical and Programming teams as well as business users. The Data Center Operator is staff-focused and detail oriented, providing service to user community and support of all computer systems in a data center environment.

Education and Experience

• Four-year or two-year college degree preferred, but not required.

• Experience in a mainframe environment with a working knowledge of JCL, scheduling packages (Control-M), TSO, monitoring tools, production printing, incident management, PC’s, and Microsoft Office is preferred.

Required Skills and Abilities

• Must be able to cope with a fast-paced environment, and manage situations in a timely and professional manner.

• Good verbal and written communication skills are critical.

• Experience with system commands and monitoring as they relate to CICS and z/OS a plus.

Location and Commitments

• 100% on premises located at the Corporate Office, Raleigh NC.

• Shift: 6:00am - 2:30pm Monday - Friday

Responsibilities of the Role

• Execute and monitor batch job processing (Production and Test)

• Ensure that all output is printed accurately and on time

• Monitor servers and network connectivity using available tools

• Monitor electrical, HVAC, and other critical environmental support systems

• Escalate technical and facility issues to the appropriate support team

• Communicate with third party contractors to ensure that equipment is operational

• Thoroughly document issues including descriptions, resolutions, and time frames

• Maintain peripheral equipment such as production printers

• Maintain program job schedules

• Perform backups

• Maintain up-to-date knowledge of Data Center operating procedures and standards

• Update procedures and documentation as required

• Must be PC literate and be able to use Microsoft Office products

• Ensure that proper shift turnover procedures are followed

• Participate in disaster recovery exercises, when directed

• Maintain a proactive, professional demeanor at all times

• Communicate and work as part of a team of Operators working 24/7

• Ability to work weekends and/or various shift rotations as required

• Maintain the physical inventory of Data Center supplies and keep the various areas stocked with the supplies necessary for daily production

• Requires the ability to lift up to 30lbs

This document is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.

How to Apply

Send your resume and cover letter to our Corporate Talent Administrator, Kristin Tolley.

Send by Mail

Attn: Kristin Tolley
North Carolina Farm Bureau Insurance Group
P.O. Box 27427
Raleigh, NC 27611-7427
(919)782-1705

Send by Email

Send your resume and cover letter to our Corporate Talent Administrator, Kristin Tolley.

Email Us

Email us: kristin.tolley@ncfbins.com