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File a Claim
Log in to File a Claim
Already have an account? Filing through the portal is quicker and easier.
File Without Logging In
Don’t have an online account? You can also file a claim online without an account.
File With Your Agent
You can also file your claim by calling your agent, and we’ll take care of the rest for you.
Not a North Carolina Farm Bureau customer?
Start here if you need to report a claim against a North Carolina Farm Bureau Mutual Insurance policyholder. Please keep in mind that you’ll need our customer's policy number to complete your claim.
Our Claims Process
What you need to know and our 4-step process for filing a claim.
Assess the Situation
If anyone is injured, call 911. Otherwise, you can call the police to file a report.
File a Claim
After everyone is safe, and the accident is clear, it’s time to tell us what happened.
Estimates and Repairs
Once your claim has been filed, your adjuster will contact you to help you through the details.
Settle Your Claim
Once we determine what damages are covered and repairs are made, you’re done.
Is your windshield or other auto glass the only thing damaged?
If you’re dealing with a cracked windshield or a broken window on your vehicle, you don’t need to file a claim online. We’ve made the process quick and easy.
Assess the Situation
If you need emergency assistance as a result of the incident, call 911.
File a Claim
Protect your property from further damage, then let us know what happened.
Estimates and Repairs
Once your claim has been filed, your adjuster will contact you to help you through the details.
Settle Your Claim
Once we determine what damages are covered and repairs are made, you’re done.
Claims Articles & Guides
Disaster Preparedness and Recovery
Storm damage can be overwhelming, so let us help you know where to start. We cover what to do before, during and after a disaster so that you can be prepared.
Need Help?
Customer Support
Have questions about your claim? Click below to contact us via email, or call us at (919) 782-1705 (M-F, 8:15 am - 5:00 pm, ET)
Email us: customerservice@ncfbins.com
Ask Your Agent
Have a question about your claim, and can’t reach your adjuster? Your agent is always willing to help if you have a question.
Common Questions
Have questions about claims or the claims process? Here are answers to questions that we are frequently asked.