North Carolina
Farm Bureau Insurance Group

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Claims

We're here when you need us.

Claims

We're here when you need us.

File a Claim

Log in to File a Claim

Already have an account? Filing through the portal is quicker and easier.

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File Without Logging In

Don’t have an online account? You can also file a claim online without an account.

File With Your Agent

You can also file your claim by calling your agent, and we’ll take care of the rest for you.

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Not a North Carolina Farm Bureau customer?

Start here if you need to report a claim against a North Carolina Farm Bureau Mutual Insurance policyholder. Please keep in mind that you’ll need our customer's policy number to complete your claim.

Our Claims Process

What you need to know and our 4-step process for filing a claim.

Assess the Situation

If anyone is injured, call 911. Otherwise, you can call the police to file a report.

File a Claim

After everyone is safe, and the accident is clear, it’s time to tell us what happened.

Estimates and Repairs

Once your claim has been filed, your adjuster will contact you to help through details.

Settle Your Claim

Once we determine what damages are covered and repairs are made, you’re done.

Automobile Claim FAQs

Are your windows or windshield the only thing damaged?

If you’re dealing with a cracked windshield or a broken window, you don’t need to file a claim online. We’ve made the process quick and easy.

Learn More

Claims Articles & Guides

Disaster Preparedness and Recovery

Storm damage can be overwhelming, so let us help you know where to start. We cover what to do before, during and after a disaster so that you can be prepared.

Read Guide

Need Help?

Customer Support

Have questions about your claim? Click below to contact us via email, or call us at (919) 782-1705 (M-F, 8:15 am - 5:00 pm, ET)

Email Us

Email us: customerservice@ncfbins.com

Ask Your Agent

Have a question about your claim, and can’t reach your adjuster? Your agent is always willing to help if you have a question.

Find Your Agent

Common Questions

Have questions about claims or the claims process? Here are answers to questions that we are frequently asked.

View Claims FAQ’s