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Come Work With Us
At NC Farm Bureau, we operate with integrity, employ people who care, and offer benefits that grow with you. Come join the Farm Bureau family.
Customer Service Representative
About Us
At North Carolina Farm Bureau Insurance, we take pride in our strong, community-oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state. Here at NCFB we are a familiar face in the community with a service oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people-centered culture, we invite you to join us!
About the Role
As a Customer Service Representative, you will play a key role in our fast-paced contact center. Focused on billing analysis and problem-solving, you will handle customer inquiries via phone and email. Join our collaborative team and contribute to our mission of providing exceptional service and resolving issues effectively.
Education and Experience
High school graduate or equivalent required.
Applicants with experience in office-based customer service will be given preference.
Required Skills and Abilities
Efficiency and Professionalism
Present a professional and personable attitude
Analyze complex problems and communicate findings
Multi-task in a fast-paced customer service environment
Possess exceptional written and verbal communication skills
Collaborate effectively with other team members
Demonstrate a basic knowledge of Microsoft Word, Excel, and Outlook
Capacity to absorb extensive on-the-job training
Location and Commitments
Full-time role based at our Corporate Office in Raleigh, NC
40 hours per week
Responsibilities of the Role
Answer a wide variety of phone and email inquiries from customers, agents, and third parties.
Interpret billing information to clarify charges to customer accounts.
Document customer interactions and outcomes.
Devise solutions to billing and policy issues, assign tasks to other units for processing, and follow up to ensure timely resolution.
Help customers resolve basic technical issues with the website and Customer Portal.
Process credit and debit card payments.
Assist with Claims Loss Notice Entry.
This document is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.
How to Apply
Send your resume and cover letter to our Corporate Talent Administrator, Kristin Tolley.
Send by Mail
Attn: Kristin Tolley
North Carolina Farm Bureau Insurance Group
P.O. Box 27427
Raleigh, NC 27611-7427
(919)782-1705
Send by Email
Send your resume and cover letter to our Corporate Talent Administrator, Kristin Tolley.
Email us: kristin.tolley@ncfbins.com
Farm Bureau is an equal employment opportunity employer, and it is the policy of Farm Bureau to maintain a working environment free of discrimination, intimidation, and harassment. This means that all employment decisions at Farm Bureau shall be based on merit, qualifications, and abilities without regard to race, color, creed, religion, sex, national origin, age, physical/mental disabilities, veteran status, or any other characteristic protected by state or federal law.