North Carolina Farm Bureau Insurance Group
If your loss only involves an auto window or windshield, simply call our glass representatives to schedule a repair.
What should I do if windows are shattered in my car and it is after hours or over the weekend?
Secure the vehicle as best as you can to prevent further damage.
Report the claim to 1-800-555-FARM (3276) as soon as possible.
If you file a claim online after hours or over the weekend, a claims representative will still need to review your submission before it can be approved and processed.
If you choose to have repairs made prior to speaking with a representative, you will be reimbursed up to the amount normally paid through our agreements with local glass replacement companies. If you pay out of pocket but intend to submit an invoice for reimbursement, let the glass company know that you will be filing a reimbursement claim with NCFB. The shop may offer you our agreed pricing.
Will NCFB assist me with finding a glass replacement company in my area?
Yes, if you need assistance. We use a third party service that can assist you with finding and scheduling a shop to handle your glass repair or replacement.
Do glass replacement companies offer mobile service?
Most auto glass companies offer mobile repairs. The third party service that we work with can assist you with scheduling a mobile repair or replacement.
Can I take my car to a dealership for glass repair?
Yes. However, you may want to contact the dealership to see whether they do their own glass repair work. Many dealerships subcontract the work to a glass replacement company. If the dealership does not perform its own glass work, we would need to review an estimate. Not all dealerships honor our glass shop pricing and you would be responsible for any difference in price.
Do I need to use an auto glass service associated with NC Farm Bureau?
No. We work with providers across the state, but do not require the use of specific companies.
Is NCFB able to assist me with finding a glass replacement company in a state other than North Carolina?
Yes. We work with glass companies in all 50 states.
Are deductibles waived on glass replacement?
No. In North Carolina, glass replacement falls under Comprehensive Coverage. If there is a deductible on your Comprehensive Coverage, it will apply for a glass claim.
Does NC Farm Bureau waive the comprehensive deductible for chip repair?
Yes. However if the repair fails, or you decide later to have the windshield replaced, you will be responsible for the deductible at the time of the windshield replacement.
Questions about your bill or the claims process? Here are answers to questions that we are frequently asked.
Want more in-depth information on topics like disaster preparedness or signing up for E-Bill?
Insurance terminology can seem complicated. This glossary might help you better understand your policy.
Our customer service team is available to answer your questions. Click below to contact us via email, or call us at (919) 782-1705 (M-F, 8:15 am – 5:00 pm, ET)
Email us: firstname.lastname@example.org
Our agents are always willing to help if you have any questions.
North Carolina Farm Bureau Insurance Group P.O. Box 27427
Raleigh, NC 27611-7427