Here are answers to questions we are frequently asked.
Payments & Billing Questions
Cash Credit card (or check/debit card) with the Visa, MasterCard, Discover, or American Express logo Personal check, certified check, or guaranteed check E-check (online or by telephone only) Money order In your local NC Farm Bureau Insurance office: Cash, check, money order, credit card or check card with the Visa, MasterCard, Discover, or American Express logo Through the mail: Check or credit card. Via the ncfbins.com website : Click Payments & Billing . No log in is required to make a payment by electronic check or credit card. If you log into your NCFB Customer Portal Account , you can schedule a one-time payment, or you can set up automatic payments using a bank account or credit card. Payments can be made over the phone at 1-800-584-1143 using a credit/check card or by entering your checking account information.
Here’s what you’ll need to register: The last four digits of your Social Security Number or your complete Driver License Number (if registering as an individual), OR the last four digits of your Tax ID (if registering as a business) Your date of birth (if registering as an individual) The zip code associated with the billing address of the policy (ies) being registered A valid email address Click the Get Started button, and then follow the prompts.
Online Payment Questions
Automobile Claim Questions
Do not admit fault. Contact the police; especially if injuries have occurred. Obtain the other driver’s name, address, phone number, license plate number, Driver License number and insurance information. If there are witnesses, and/or occupants of the other vehicle(s) involved, try to get their name and contact information, as well. Take detailed pictures of the damage and scene of the accident. Jot down relevant details while they are fresh in your memory. For example: note the direction that you were travelling, speed, and lane of each vehicle, etc. Report your claim as soon as possible by calling your local Farm Bureau office, entering it via the Claims tab on this website, or by using the NCFB mobile app. If the other driver is at fault, contact their insurance company to file a claim with that company as well. A claims adjuster will contact you as soon as possible and will provide you with additional information regarding the claims process. If your vehicle has been stolen, contact the police immediately and file a police report. If your vehicle is leased or financed, also contact the lender or leasing company. Report your claim as soon as possible by calling your local NC Farm Bureau Insurance office, entering it via the Claims tab on this website, or by using the NCFBINS mobile app. Renting a vehicle: policyholders with “Other Than Collision” coverage on their personal auto policy have limited coverage for vehicle rental expenses when a covered vehicle is stolen. Policyholders with Extended Transportation Expenses Coverage may also be reimbursed for rental expenses. Review your policy declaration or contact your agent to verify whether you have either of these coverages. There is a 48 hour waiting period for the rental. A claims adjuster will contact you as soon as possible and will provide you with additional information regarding the claims process. NC Farm Bureau Insurance policyholders with Extended Transportation Expenses Coverage may be reimbursed for rental car expenses when a covered auto becomes non-drivable. This coverage applies if the vehicle is inoperative for at least 24 hours. If you are unsure whether you have this coverage, contact your agent or associate agent. If you were not at fault in the accident, contact the other driver’s insurance company for assistance securing a rental vehicle. While you may choose any rental car company, NC Farm Bureau Insurance customers often rent vehicles from Enterprise ( 1-800-736-8222 or www.enterprise.com ), or Hertz ( 1-800-582-7499 or www.rent-cars.com ). When you rent the vehicle, let them know that an insurance claim is being filed so that you may be charged the appropriate rate. If you rent a vehicle before speaking to a claims adjuster, please let the adjuster know once you have been contacted.
Property Claim Questions
Glass Claim Questions
Secure the vehicle as best as you can to prevent further damage. Report the claim to 1-800-555-FARM (3276) as soon as possible. If you file a claim online after hours or over the weekend, a claims representative will still need to review your submission before it can be approved and processed. If you choose to have repairs made prior to speaking with a representative, you will be reimbursed up to the amount normally paid through our agreements with local glass replacement companies. If you pay out of pocket but intend to submit an invoice for reimbursement, let the glass company know that you will be filing a reimbursement claim with NCFB. The shop may offer you our agreed pricing.