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Important information to help you recover from Hurricane Helene.

We’re here to help.

Important information to help you recover from Hurricane Helene.

We are currently working throughout the state in response to damage and member needs relating to Hurricane Helene. If you need to report a claim, you can file online or dial your local county office. Contact your agent for further assistance.

Hurricane Resources


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If you need emergency assistance immediately following a catastrophe, call 911.

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If you are temporarily relocated, be sure that your agent has all of your alternate contact information.

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Complete temporary repairs to avoid further damage, and keep receipts for all related expenses. Before making any repairs, take detailed pictures to document the damage.

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Flood Policy Claims: A claim under a flood policy can be reported online at https://sfb.managemyfloodpolicy.com. You will choose the “Report a Claim” option. This option can be selected without signing into the website.

Flood policy claims can also be reported by calling the Southern Farm Bureau (SFB) Customer Service Center at 1-866-275-7322 (24 hours) or the SFB Flood Department at 1-800-647-8052

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North Carolina Joint Underwriting Association and North Carolina Insurance Underwriting Association policies (NCJUA / NCIUA): Claims can be reported on-line or at 1-800-662-7048.

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FEMA Hurricane Response - https://www.fema.gov/disaster/current/hurricane-helene

Important information regarding FEMA assistance for those impacted by Hurricane Helene (courtesy of N.C. Dept. of Insurance).

FEMA has declared individual Assistance (IA) for Hurricane Helene. What does this mean for you? It means that you can apply for disaster assistance from FEMA to help offset your disaster-related expenses. You can apply online at http://www.disasterassistance.gov or by telephone at (800) 621-3362. Otherwise, you can download the FEMA weather app from Google PlayStore or the Apple Store and you can apply for assistance on the app and upload receipts. Whichever method you choose, the form has a few questions that are tricky. To avoid delay, please follow the following tips:

  1. One of the questions that FEMA will ask when you register is “Do You Have Emergency Needs”? This means during your evacuation or since staying at home during the disaster, do you need help with Gas, Medication, Food (meals, water, had no power and everything spoils), Shelter (you are staying with friends, family or in a hotel); Clothing; or Durable Medical Equipment (oxygen, walkers, cane, glasses, all major equipment, etc). If this is true, say “YES” to this question. That will result in your receiving Displacement / Critical Needs Assistance, which is $750.

  2. When asked if your home is/was accessible, answer "NO" if there was debris, tree branches, continued flooding, loss of power, damage or destruction that prevented you from staying there after Helene. This question is asking whether you can stay at your home or apartment and will trigger the ability for you to receive assistance to pay for hotels or provide funding to use while you stay with family or friends.

  3. When asked if utilities are out, say "YES" even if your utilities were out for a few days. This triggers assistance $ to stay somewhere other than your home or to buy fuel to power a generator.

  4. When asked “Are you willing to relocate” say "YES" if you cannot live in your home due to damage, loss of power, etc. This question means you are willing to stay in a hotel or apartment temporarily, and triggers that funding for you. It is not asking if you are willing to move away from your home permanently.

  5. If you bought or buy a generator, FEMA will reimburse you up to $629, but you must submit the receipt. If you bought a chainsaw, FEMA will reimburse you up to $219. Again, you need to provide the receipt. Save your receipts.

For more information on what to do after a storm, please refer to our Disaster Preparedness and Recovery guide.

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